Contact & Support

1. Operator and contact channels

Juicy Match is operated by ZENFLAVOR LLC in United States. Use the email address, telephone number or postal address shown below for player support, refund requests, privacy matters and content reports.

Please identify Juicy Match when making a request. This helps locate the relevant game records.

2. Account and purchase help

For a purchase issue, have the account email, order reference from History, purchase date, amount, currency and a short description ready. For unused coins, tell us whether any of the purchase has been spent. Refund requests are reviewed manually under the Refund Policy.

An unresolved or pending order should be checked before starting another payment. We never need your account password, full card number, card security code or a one-time bank code to receive a support request.

3. Privacy and account closure

Tell us which game and account your request concerns and whether you want access, correction, deletion or account closure. We may need reasonable information to establish that you are entitled to request account records. Privacy requests are handled under the Privacy Policy and applicable law.

4. Content and age concerns

Describe the issue and where it appeared. Provide only the information reasonably needed for the report. Suspected underage use can be reported through the same contact channels; please avoid sending unnecessary information about a child.

When writing by post, include a way for us to reply. These contact channels are not an emergency service, and no round-the-clock response time is promised.